Refund policy
Returns & Satisfaction Guarantee
Try PuttAIM risk-free. If you don’t love it, return it within 14 days.
We stand behind our products with a 100% Satisfaction Guarantee.
If you're not satisfied with your purchase, you may return it within 14 days of delivery for a full refund, less the original shipping costs.
Returns requested between 14 and 30 days after delivery may be eligible for store credit or exchange, less shipping costs.
Returns are not accepted after 30 days from delivery.
Return Eligibility
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be returned in its original packaging
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Proof of purchase is required
How to Start a Return
To initiate a return, contact our support team:
Our team will provide:
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A Return Authorization (RMA)
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The return shipping address
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Instructions for completing the return
Items returned without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at info@puttaim.com so we can make it right.
Exchanges
If you would like a different item, the fastest option is to:
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Return the original item
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Place a new order for the desired product
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be issued to the original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
